(NEW) 24/7 Emergency Issue Support

Terillium Managed Services offers 24/7 emergency issue support from an on-call JDE expert. Customers with 24/7 emergency support receive an exclusive phone number to call when you need us.

(NEW) 24/7 Oracle Database Support

Terillium’s Oracle Database Support through NightOwl® Monitoring & Messaging gives you peace of mind 24 hours a day, seven days a week. Powered by DBConnect.

(NEW) Global Support

Terillium Managed Services offers global support, so all of your company locations worldwide are covered under one managed services plan with one, flexible contract.

(NEW) Proactive Support

Terillium Managed Services offers proactive JDE monitoring with the help of Ocelli, a digital JDE assistant. Powered by ERP Suites.

(NEW) Additional Support

Terillium Managed Services also offers support for JDE World Application and Technical support, ReportsNow development, RF-SMART, and Oracle Sales Cloud.

Flexible Managed Services Plans to Support Your JDE Needs

  • Monthly roll over hours
  • Short-term contracts
  • Bank hours for larger projects such as upgrades

HOW WE CAN HELP YOUR TEAM

Our team of highly experienced JDE consultants offers application, development and CNC/database JDE support services. This includes business process support, issue resolution, scaling up strategies/tactics, performance maintenance, training and continuous improvement efforts. It also includes:

  • (New) Option for 24/7 support from an on-call JDE expert
  • (New) Option for global support – all company locations using one managed services provider

Our JD Edwards managed services plan gives your internal team the JDE support they need including:

  • Assistance with your ever-growing task list
  • Offload routine tasks
  • A responsive team to help relieve your team during vacations and to help provide continuous improvements to your systems and processes

Terillium Managed Services Team

Our consultants’ portfolio of experiences enables Terillium to provide enterprise application services, hosting and support for a vast array of industries and clients.

We offer our JD Edwards Managed Services clients the following benefits:

  • A dedicated support team with a specific helpdesk phone number and email
  • Help with technical and functional issues that are not covered by Oracle support

A long-term contract is not required for Terillium managed services. The number of monthly hours billed are on a case-by-case basis dependent on each client’s needs and hours roll over if they are not used. Hours can build up allowing our clients to use those hours towards a bigger project. 

What clients have to say about our JDE Support Services

“As I think about our work with Terillium, I keep coming back to the word PARTNERSHIP. Terillium has a reputation within Park Industries of being open minded as to what our business needs are and how to address them. In many ways, I regard Terillium more like coaches rather than consultants.”

–Joan Schatz, CFO

“The M/I Homes information systems department has used Terillium in the areas of functional, development, and technical JDE support. The consultants have been EXTREMELY PROFESSIONAL, knowledgeable and dedicated to providing their customers with quality support. I have never hesitated to strongly recommend Terillium JDE Support Services to any company in need of support. Terillium is the best.”

–Gary Roerig, Business Analyst

“Terillium JDE Support Services have allowed our internal JD Edwards team to spend more time on strategic business initiatives instead of daily support needs. TERILLIUM HAS ALWAYS BEEN THERE WHEN WE NEED THEM. They are just a phone call or email away.”

–Tony Hodges, IT Manager

A few of our JD Edwards Managed Services Clients

Join our growing client list. There is a reason Terillium JD Edwards Managed Services year over year growth has been 30% since 2010.

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