Roy Jorgensen Associates Makes it a Priority to Improve Customer Service as part of ERP Implementation
“We have been extremely impressed with the power of JD Edwards. It has given us a new level of information and analysis tools to manage our business. The Terillium consultants knew their product. They listened, made suggestions, and provided alternatives. We would recommend JD Edwards and the consultants at Terillium to any business evaluating ERP software.” —Cheryl, Business Manager
RJA chose Terillium to help solve the company’s business system challenges in order to improve customer service for RJA clients. RJA’s computer systems were older, unsupported systems that were not integrated. RJA had also created multiple ancillary data sources in spreadsheets and MS Access databases to track customer information. This resulted in numerous data inconsistencies across the organization, redundant data entry for financial reporting, costing and billing information.
Terillium was tasked with Implement Enterprise Resource Planning (ERP) processes that would improve RJA’s ability to meet or exceed customer expectations and better utilize resources, materials, equipment, labor in meeting those expectations.
By establishing a strong commitment from RJA’s executive management and creating a phased implementation approach, the Terillium team was able to focus on a structured scope and manage cost effectively. Terillium helped RJA:
- Improve customer service by implementing portal and customer self-service
- Reduce financial month end closing process by more than 50%
- Increase cash flow by reducing data entry errors, decreasing time from costing to billing