Terillium is a NetSuite Solutions Provider with more than 25 years of experience working with enterprise resource planning software. Do you need assistance writing custom reports, optimizing business processes or training? We can help. Our NetSuite support services team is trained to resolve dozens of post go-live issues and execute special projects.
Oracle Platinum Partner, Award-Winning Service
Our support team offers a range of services. Our clients have a dedicated account success manager and a team of certified NetSuite consultants at their disposal.
More about our NetSuite support team:
- Oracle Platinum Partner
- Recipient of 16 Oracle Excellence awards
- U.S.-based, full-time consultants
- Average of 16 years working with Oracle ERP software
- Many consultants are former NetSuite end users
- Technical and functional NetSuite skill sets
NetSuite Support That Works for You
Terillium’s NetSuite support team works how you work. Clients can choose between purchasing ongoing monthly service or a project-based fixed package. Our flexible support options allow you to customize what you need, while we routinely reassess your plan in order to optimize your investment.
flexible, reliable support
- Rollover hours
- Guaranteed response time of one business hour
- Flexible contracts
- Project-based support available
- Discounts available for more hours
dedicated customer success manager, easy access
During your kick-off meeting, you’ll meet your dedicated account manager who will run through the process of submitting a ticket or request, set up access to your NetSuite system, provide an overview of monthly reporting and more.
When you submit a request, you’ll receive a ticket number and be connected with a NetSuite support consultant. Our certified NetSuite consulting team can fix any technical or functional issue with NetSuite. They will work with you until the issue is resolved.
Each month, you’ll receive a report on the statuses of your ticket and the number of hours you used. We will also provide quarterly support service reviews and will modify your plan to best fit your organization’s support needs.
One hundred percent of our NetSuite support clients renewed their services from last year. We can help you with technical processes such as workflows and scripts and functional areas like additional training, more functionality, resolving issues, providing best practices for using NetSuite and more.
Specific items range from creating reports to setting up bank reconciliations, ACH payments, assistance with fixed assets and revenue recognition. However, we can work with you on anything regarding your NetSuite solution. We have helped our clients with:
- How to write reports
- Bank reconciliation
- New employee business processes
- Financial report writing
- Operational report writing
- Dashboard creation
- Saved search building and scheduling
- PDF form design and updates
- Fixed Assets troubleshooting and configuration
- Financial transaction configuration
- CRM implementation
- Revenue recognition configuration
- Inventory transactions
- Supply chain planning process design
- Purchasing process design
- Manufacturing process design
- Organizational and subsidiary hierarchy design
- Financial reporting dimension design
- Sales order approval process
- Sales commissions
- Celigo integration troubleshooting and development
- Script creation
- Workflow design and troubleshooting
- Data importing and exporting
- EDI integration
- Deactivate users
- Set up new users
- Administer user security profiles
Our team of NetSuite consultants has extensive experience working with third-party software within NetSuite. We are a certified partner of Celigo and can help resolve issues with third-party solutions, including: