Terillium’s managed services team is more than just a safety net for Eco-Energy, but a trusted advisor across our Oracle Fusion application stack.”
– Brian Killen | Business Technology Director at Eco-Energy
Your Partner for Fusion Cloud Support
Reliable Support from Fusion Cloud Experts
Terillium is an official Oracle partner helping businesses with implementations, upgrades, support services, and special projects. After 30 years in business, our team’s expertise is unparalleled. Our certified Oracle consultants partner with you to deliver results that matter for your business. More about our team at Terillium:
ERP Projects
Full-time Consultants
Years in Business
Oracle Awards
Oracle Fusion Cloud Support Services Overview
Our Fusion Cloud Managed Services are backed by a team of dedicated full-time, U.S.-based certified consultants committed to providing unparalleled support to our valued customers.
We also have highly qualified offshore consultants available to provide flexible, affordable support to clients who need this option.
Our Services Include:
- Comprehensive technical and functional support
- 24/7 issue resolution support
- Fusion Cloud training for new and current users
- Continuous improvement and business process support
- Security and performance maintenance
- Risk management
- License and subscription management
- Instance/environment management
- View our Managed Services menu below
Flexible Plans for Your Business Needs
A long-term contract is not required for Terillium Fusion managed services. The number of monthly hours is determined based on your specific support needs and the requests you submit. Any unused hours will roll over to the following month.
We do not want to keep you as a client because of a contract, we want you to be our client because of what we can do for you. We offer:
- Short-term contracts
- Monthly rollover hours
Oracle Fusion Cloud Managed Services – Additional Info
Our Oracle Fusion ERP Cloud Managed Services ensure that you receive the utmost support and expertise, tailored to your organization’s unique needs. Our team is also an extension of Oracle support, meaning we work closely with Oracle’s support team to address changes introduced by Oracle maintenance. Here’s how we deliver exceptional support and coverage:
FUSION CLOUD SUPPORT BENEFITS
- Support Channels: Reach out for assistance via our user-friendly portal or through email.
- Flexible Ticketing Systems: Issue tracking system that will keep you informed on the status and progress of your requests.
- Expertise and Resources: All resources dedicated to our Managed Services are senior level and above, ensuring you receive high-quality assistance.
- Emergency Response Time: Experience a rapid emergency response time, with an average of 15 minutes at any hour of the day, demonstrating our commitment to your urgent needs.
- Scalability and Flexibility: Our services are designed to be scalable, allowing for flexible adjustments to align with your business needs, providing agility beyond standard FTE staffing.
- Comprehensive Application Expertise: Access broad application expertise via our senior-level implementers and solution architects, well-versed across all modules, offering timely insights for various inquiries.
- Full Spectrum Coverage: Instead of staffing subject-specific experts, our managed service team covers the entire spectrum of modules, ensuring timely resolution for all your issues and inquiries.
- Development Expertise: Tap into extensive development expertise with senior developers knowledgeable in reporting toolsets and integrations, enhancing your system’s functionality.
- Extended Support Hours: Catering to 24/7 operations, we provide extended support hours to accommodate your needs whenever they arise, demonstrating our commitment to your success.
Your Fusion Cloud Success Starts Here.
Schedule a consultation with our team of Oracle Fusion experts today. We’ll discuss your project and the right path forward, no pressure. We aim to deliver value in every conversation.