SuiteAssist – NetSuite Managed Services

NetSuite Support for the World’s #1 Cloud ERP

There is a reason more than 33,000+ companies, organizations, and subsidiaries in more than 200 countries use NetSuite. Terillium is proud to be a NetSuite partner, offering SuiteAssist – a NetSuite managed services program.

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SuiteAssist, NetSuite, netsuite managed services, netsuite consulting

SuiteAssist for NetSuite Users

Dedicated, Certified NetSuite Consultants to Support Your Team

You’ve invested in the world’s #1 cloud ERP – good choice. What’s next? Do you have new users that need training? Custom reports that could be outsourced? Enhancements that are on your roadmap, that you’re ready to tackle?

Terillium is an official NetSuite Solution provider. Our team of certified consultants offers SuiteAssist – a NetSuite managed services program for users. We can help:

  • SuiteAssessment: Review and assess your current configuration
  • Build custom reports
  • Add new functionality
  • Optimize your current system
  • Train users

Providing NetSuite support services is not new to Terillium. Our dedicated managed services team is second to none and we think you’ll agree.

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NetSuite Support That Works for You

Terillium’s NetSuite support team works how you work. Clients can choose between purchasing ongoing monthly service or a project-based fixed package. Our flexible support options allow you to customize what you need, while we routinely reassess your plan in order to optimize your investment.

flexible, reliable support

  • Rollover hours
  • Guaranteed response time of one business hour
  • Flexible contracts
  • Project-based support available
  • Discounts available for more hours

dedicated customer success manager, easy access

During your kick-off meeting, you’ll meet your dedicated account manager who will run through the process of submitting a ticket or request, set up access to your NetSuite system, provide an overview of monthly reporting and more.

When you submit a request, you’ll receive a ticket number and be connected with a NetSuite support consultant. Our certified NetSuite consulting team can fix any technical or functional issue with NetSuite. They will work with you until the issue is resolved.

Each month, you’ll receive a report on the statuses of your ticket and the number of hours you used. We will also provide quarterly support service reviews and will modify your plan to best fit your organization’s support needs.

We use Terillium’s SuiteAssist program and have been pleased with their team’s customer service and NetSuite knowledge. I would recommend Terillium to anyone needing assistance with NetSuite, our expectations have been met and exceeded.
Robin White
Wagonhound Land and Livestock
We were looking for a partner to help us evaluate our current setup of NetSuite. Through their SuiteAssist managed services program, Terillium has helped us increase the value we get out of NetSuite and streamline some of our internal processes. One area we’ve improved through SuiteAssist is our invoicing. We use customized invoices with fields for client personalization including logos, and other client data. These invoices used to be created manually and took a lot of time. Terillium was able to automate this process by creating a set of five custom advanced HTML templates for us. The templates will integrate with NetSuite to simplify the invoice process and save time.
Michael Walsh
CFO, Phyton
I’m very happy with Terillium’s NetSuite SuiteAssist Managed Services. The team is able to make NetSuite easy to understand, have been very responsive, and have taken the time to understand any issues and what’s needed to be done.
Tom Deidsheimer
Head of Finance and Operations, Robert Rothschild Farm
We wish we would have partnered with Terillium sooner. Over the years we have spent valuable internal resources on projects with other support providers that we know now Terillium could have knocked out so much quicker! The expedience of communication has provided us with the best customer experience. Overall, we are thrilled with Terillium's team of expert consultants who are more than knowledgeable and always deliver a solution quickly.
Keith Howard
Controller at Precision Pro Golf

Our Services

We can help you with technical processes such as workflows and scripts and functional areas like additional training, more functionality, resolving issues, providing best practices for using NetSuite and more.

Specific items range from creating reports to setting up bank reconciliations, ACH payments, assistance with fixed assets and revenue recognition. However, we can work with you on anything regarding your NetSuite solution. We have helped our clients with:

  • How to write reports
  • Bank reconciliation
  • New employee business processes
  • Navigation
  • Financial report writing
  • Operational report writing
  • Dashboard creation
  • Saved search building and scheduling
  • PDF form design and updates
  • Fixed Assets troubleshooting and configuration
  • Financial transaction configuration
  • CRM implementation
  • Revenue recognition configuration
  • Inventory transactions
  • Supply chain planning process design
  • Purchasing process design
  • Manufacturing process design
  • Organizational and subsidiary hierarchy design
  • Financial reporting dimension design
  • Sales order approval process
  • Sales commissions
  • Celigo integration troubleshooting and development
  • Script creation
  • Workflow design and troubleshooting
  • Data importing and exporting
  • EDI integration
  • Deactivate users
  • Set up new users
  • Administer user security profiles

Our team of NetSuite consultants has extensive experience working with third-party software within NetSuite. We are a certified partner of Celigo and can help resolve issues with third-party solutions, including:

  • Avalara
  • RF-SMART
  • Pacejet
  • ShipHawk
  • Shopify

SUITEASSIST FOR THE WORLD'S #1 CLOUD ERP

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