Modern Customer Relationship Management for Electro-Mechanical Corporation

Modern Customer Relationship Management for Electro-Mechanical Corporation

Electro-Mechanical Corporation chose Oracle Sales Cloud as its solution to develop a modern sales process

The Client

Electro-Mechanical Corporation is a privately held, American owned company founded in 1958. Headquartered in Bristol, Virginia EMC manufactures a wide variety of products used in the generation, transmission, distribution and control of electricity.

Electro-Mechanical Corporation (EMC) had a Customer Relationship Management (CRM) system that the company’s sales team did not actively use. This left EMC with separate, disconnected systems that did not communicate to each other. EMC needed a CRM system to:

  • Meet the unique demands of a manufacturing and distribution sales team
  • Accurately track leads and sales opportunities
  • Be a trusted single source of information

The leadership at EMC chose Terillium to implement Oracle Sales Cloud CRM to replace the existing Salesforce system.

The Challenge

Terillium’s mission was to:

  • Implement Oracle Sales Cloud CRM for EMC
  • Consult with EMC leadership and develop a modern sales process
  • Train sales users on Sales Cloud CRM to ensure end-user adoption

Our Solution

Terillium implemented Oracle Sales Cloud on-time and under-budget in less than 90 days. Terillium’s strategic consulting team worked with EMC to create a streamlined sales process for the business.

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The Terillium team is easy to work with, competent and professional.
Mary
IT Manager at EMC
Effective Sales ProcessEMC required a CRM that would enable the company to create an effective sales process
Integrated SystemEMC chose Oracle Sales Cloud to replace its disconnected systems, providing a single source for information
Accurate DataEMC chose Terillium to implement Oracle Sales Cloud in order to accurately track leads and sales opportunities
IndustryManufacturing
ProductsOracle Sales Cloud: Account Management, Contact Management, Outlook Integration, Opportunity Management, Product Catalog, Quota Management, Sales Cloud Mobile, Sales Stages and Methodology, Territory Management