Oracle Fusion Cloud Managed Services

Comprehensive Application Support

Our certified consultants can help you get the most out of your cloud applications, from Cloud ERP and EPM to Supply Chain Management and Warehouse Management to Analytics and Data Intelligence. See the list of applications we support.

Technical Support

Gain reliable access to technical experts who specialize in Oracle Fusion Cloud applications. Our experienced team provides day-to-day technical support and troubleshooting for both functional and technical issues, minimizing downtime and helping your business users stay productive. Services include:

• Root cause analysis and issue resolution for application errors, process failures, and system performance concerns.
• Support for Oracle Integration Cloud (OIC), Oracle Fusion Middleware, Oracle Visual Builder, and related development platforms.
• Assistance with technical configurations, personalization, and extensions (PaaS for SaaS).
• Management of scheduled processes, ESS jobs, and system jobs.
• Troubleshooting and support for integrations between Fusion Cloud modules and external systems.
• Log analysis, technical diagnostics, and collaboration with Oracle Support as needed to expedite SR resolution.
• Environment refresh coordination and technical environment management.
• API troubleshooting, technical patch validation, and impact analysis of quarterly updates.
• Whether it’s resolving complex technical issues or helping your team navigate Oracle’s cloud platform, our experts are equipped to keep your Fusion Cloud environment running smoothly.

Analytics & Reporting

Experienced developers and application analysts who can address your specific business requirements using Fusion Data Intelligence (FDI), Oracle Transactional Business Intelligence (OTBI), Financial Reporting Studio (FRS), Smart View, and Planning & Budgeting Cloud (PBCS) tools.

Administrative Support

Our team can manage your Fusion instance/environment and handle other administrative support tasks, including:

• Customizing roles
• Risk management and compliance
• Security
• Subscription and license management
• And more

Integrations

Our team is skilled and experienced in making sure all of your Oracle Cloud applications not only work well together but are optimized and aligned with your business. We are also experienced in third-party integrations with Oracle Fusion.

Business Process Improvements

Our team has deep product and industry knowledge to help you implement best practices and continually improve your Oracle tech stack and business capabilities.

Oracle Fusion Cloud Upgrade Support and FusionTest+ Testing

We offer planning and execution of full regression testing for your Fusion applications to ensure business continuity after Oracle’s mandatory upgrades.

FusionTEST+ powered by DWS SwifTest, built exclusively for Oracle Fusion Cloud Applications, is an innovative solution to the functional and regression testing challenge faced by many project teams; allowing you to invest in an automated testing solution where it makes the most sense.

System Monitoring & Security

We proactively monitor your environment and identify issues before they impact operations, improving performance and overall system health. We also monitor and address system security.

Training

We can help train new users/new employees and provide training to your existing team. 

Assessments

We offer assessments as part of our Managed Services to identify opportunities for process improvements. We conduct an overview analysis of your Fusion software and any third-party integrations to get a better picture of what’s working, and what’s not.