Oracle ERP Cloud
Managed Services

Terillium Oracle Fusion Cloud Managed Services – including Oracle ERP Cloud Managed Services – is an extension of Oracle support and can address any issues or subsequent work needed following go-live. Certified consultants with experience leading Fusion Cloud implementations can offer expertise to make necessary improvements, alterations or additional testing in order to help you get the most from your Oracle Fusion Cloud software.

Our Oracle Cloud Managed Services Team

Our Fusion Cloud Managed Services are backed by a team of dedicated full-time, U.S.-based certified consultants committed to providing unparalleled support to our valued customers. With over 10 years of extensive Oracle Fusion Cloud experience, our experts are adept at addressing complex challenges and optimizing your Oracle Cloud environment. We take pride in our impressive 97% satisfaction rating from customers, reflecting our unwavering dedication to their success.

Our consultants offer expertise that will help you take full advantage of your Oracle Fusion Cloud software. Experienced developers and application analysts can address your specific business requirements.

Our team is also an extension of Oracle support, meaning we work closely with Oracle’s support team to address changes introduced by Oracle maintenance. Should you require upgrade support, we can plan and execute full regression testing for your Fusion Cloud applications following an Oracle upgrade.

We also have highly qualified off-shore consultants available to provide flexible, affordable support to our clients.

oracle cloud managed services, oracle cloud support

Searching for Oracle Fusion Support?

Get in touch with our team today to request more info, submit a support ticket (your first one is on us), or schedule a call.

Oracle Cloud Support You Can Count On

Support That Aligns with Your Business

Certified consultants with experience supporting multiple Fusion Cloud customers offer the expertise to help you get the most out of your cloud applications.

Extension of Oracle Support

As an Oracle Platinum Partner, we work closely with Oracle support to quickly address any changes introduced by ongoing Oracle maintenance.

Technical Support

Experienced developers and application analysts who can address your specific business requirements using Oracle Transactional Business Intelligence (OTBI), Financial Reporting Studio (FRS), Smart View, and Planning & Budgeting Cloud (PBCS) tools.

Oracle Fusion Cloud Upgrade Support

Planning and execution of full regression testing for your Fusion applications to ensure business continuity after Oracle’s mandatory upgrades.

FusionTest+ Testing as a Service

Managing transactional software on an enterprise level is no easy task. FusionTEST+ powered by DWS SwifTest, built exclusively for Oracle Cloud Applications, is an innovative solution to the functional and regression testing challenge faced by many project teams; allowing you to invest in an automated testing solution where it makes the most sense.

"Terillium’s managed services team is more than just a safety net for Eco-Energy, but a trusted advisor across our Oracle Fusion application stack."
Brian KillenBusiness Technology Director, Eco-Energy

Terillium's Oracle Cloud Managed Services Offerings

Our Oracle Fusion Cloud Managed Services ensure that you receive the utmost support and expertise, tailored to your organization’s unique needs. Here’s how we deliver exceptional support and coverage:

  • Support Channels: Reach out for assistance via our user-friendly portal or through email.
  • Flexible Ticketing Systems: Issue tracking system that will keep you informed on the status and progress of your requests.
  • Expertise and Resources: All resources dedicated to our Managed Services are senior level and above, ensuring you receive high-quality assistance.
  • Emergency Response Time: Experience a rapid emergency response time, with an average of 15 minutes at any hour of the day, demonstrating our commitment to your urgent needs.
  • Scalability and Flexibility: Our services are designed to be scalable, allowing for flexible adjustments to align with your business needs, providing agility beyond standard FTE staffing.
  • Comprehensive Application Expertise: Access broad application expertise via our senior-level implementers and solution architects, well-versed across all modules, offering timely insights for various inquiries.
  • Full Spectrum Coverage: Instead of staffing subject-specific experts, our managed service team covers the entire spectrum of modules, ensuring timely resolution for all your issues and inquiries.
  • Development Expertise: Tap into extensive development expertise with senior developers knowledgeable in reporting toolsets and integrations, enhancing your system’s functionality.
  • Extended Support Hours: Catering to 24/7 operations, we provide extended support hours to accommodate your needs whenever they arise, demonstrating our commitment to your success.

Common Support Requests

Our team can help with the following support requests and more – this is not a comprehensive list.

  • Application troubleshooting
  • Education and training
  • Process improvements
  • Report development
  • Security and risk management
  • Automated testing service
  • Quarterly update support
  • Data refresh management
  • SR logging and maintenance
  • Oracle console management

Comprehensive Oracle Fusion Cloud Support

Terillium provides Managed Services support to the full suite of Oracle Fusion Cloud Applications.  This includes the following:

Fusion Cloud ERP

  • Financials
  • Accounting Hub
  • Procurement
  • Project Management
  • Enterprise Data Management
  • Risk Management and Compliance
  • ERP Analytics
  • Enterprise Performance Management

Fusion Cloud SCM

  • Supply Chain Planning
  • Inventory Management
  • Manufacturing
  • Maintenance
  • Order Management
  • Product Lifecycle Management
  • Procurement
  • Intelligent Track and Trace
  • Logistics
  • Internet of Things (IoT)
  • Service Logistics
  • SCM Analytics

Fusion Sales Cloud

  • Sales Automation
  • Customer Data Management
  • DataFox
  • Commerce
  • Configure, Price, Quote
  • Subscription Management
  • Partner Relationship Management
  • Loyalty

Fusion Services Cloud

  • Fusion Service
  • B2C Service
  • Field Service
  • Live Experience
  • Service Monitoring for Connected Assets

We also provide support for Oracle Fusion Marketing including B2B, B2C, and Unity Customer Data platform. Our team is also experienced with Oracle Fusion CX industry features (CPG, Public Sector, Financial Services, Utilities, Higher Education) and CX analytics.

Strategic Support from a Partner You Can Trust

Get in touch with our award-winning team today. Your first support ticket is on us.