JD Edwards Managed Services

Your JD Edwards Support Partner

Terillium’s JD Edwards Managed Services team has provided strategic support for hundreds of businesses running JDE software over the years. Learn more about how we can help your team with functional and technical support services.

JD Edwards Managed Services

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“Terillium continues to be the partnership I benchmark others against."
Adam DavisGlobal IT Manager, Turtle Wax

JDE Managed Services

Our team of highly experienced JD Edwards managed services consultants offer application, development, and database support services. This includes business process support, issue resolution, scaling up strategies and tactics, performance maintenance, training, and continuous improvement efforts.

Terillium JD Edwards Managed Services is more than a helpline (although we’re a helpline too). We form strategic partnerships with our clients to improve the JDE user experience and meet business requirements.

Our managed services provide the support you need for your JD Edwards software, including:

  • Assistance with your ever-growing task list
  • Offload routine tasks
  • A responsive team to help during vacations or when you have limited resources
  • Continuous improvements to your systems and processes
Terillium, Managed Services, JD Edwards Managed Services, JD Edwards support, jd edwards consulting, jd edwards partners

JD Edwards Support You Can Count On

Benefits of support services

24/7 EMERGENCY ISSUE SUPPORT

Terillium offers 24/7 emergency support from an on-call JDE ERP expert. Customers with 24/7 emergency support receive an exclusive phone number to call when you need us.

24/7 ORACLE DATABASE SUPPORT

Terillium’s Oracle Database Support through NightOwl® Monitoring & Messaging gives you peace of mind 24 hours a day, seven days a week. Powered by DBConnect.

GLOBAL SUPPORT

Terillium offers global support services for JD Edwards. All of your company locations worldwide are covered under one plan with one flexible contract.

PROACTIVE MONITORING

Terillium offers proactive JD Edwards ERP system monitoring. Get in touch with us to learn more.

ADDITIONAL SUPPORT

Terillium offers support for JD Edwards EnterpriseOne and JD Edwards World, ReportsNow development, and RF-SMART.

Common support requests (not a complete list)

FUNCTIONAL JDE SUPPORT

  • Inventory to General Ledger Reconciliation
  • Intercompany Transactions
  • Acquisitions / Merger / Divestiture Support
  • Evaluation of Manual Processing
  • Module Review for Improvements
  • E1 Page Setup

CNC SUPPORT

  • Data cleanup
  • Preventative Maintenance
  • UXO (Orchestration) Assessment
  • Security Assessment
  • Hardware Assessment

TRAINING

  • Orchestration Training
  • BI Publisher Training
  • UDO Training
  • ReportsNow development

JDE FORMS

  • AR Statements and Invoices
  • ACH Bank Files
  • Purchase Orders
  • Sales Orders

JDE MODIFICATIONS

  • Advanced Pricing Uploads
  • Inventory Location Changes
  • Supplier Catalog Upload
  • Custom Scheduler
  • Third Party Integrations

Flexible Plans for Your Business Needs

A long-term contract is not required for Terillium JD Edwards managed services. The number of monthly hours billed is on a case-by-case basis depending on your needs, and hours roll over if they are not used.

Features of our JDE managed services are:

  • Short-term contracts
  • Monthly rollover hours
  • Ability to bank hours for larger projects, such as upgrades
We know ERP

Working with Terillium

As one of the largest, award-winning Oracle JD Edwards consultancy groups in the United States, our commitment to the JDE community runs deep. Our team has:

  • 19 Oracle Excellence Awards
  • An average of 16 years ERP experience
  • Consulted on 800+ ERP projects
  • 200+ full-time consultants across the United States

STRATEGIC JD EDWARDS SUPPORT FROM A PARTNER YOU CAN TRUST

Get in touch with our award-winning team of certified consultants to learn more.