Roy Jorgensen Associates Improve Customer Service with ERP Implementation

Roy Jorgensen Associates Improve Customer Service with ERP Implementation

Roy Jorgensen Associates, a provider of facility and highway infrastructure, consulting, maintenance and management services, uses JD Edwards to update technology and improve customer service

The Client

A world leader in maintenance management, Roy Jorgensen Associates has provided a diverse range of facility and highway infrastructure, consulting, maintenance and management services for more than 45 years. RJA chose Terillium to help solve the company’s business system challenges in order to improve customer service for RJA clients. RJA’s computer systems were older, unsupported systems that were not integrated. RJA had also created multiple ancillary data sources in spreadsheets and MS Access databases to track customer information. This resulted in numerous data inconsistencies across the organization, redundant data entry for financial reporting, costing and billing information.

The Challenge

Terillium was tasked with implementing enterprise resource planning (ERP) processes that would improve RJA’s ability to meet or exceed customer expectations and better utilize resources, materials, equipment and labor in meeting those expectations.

Our Solution

By establishing a strong commitment from RJA’s executive management and creating a phased implementation approach, the Terillium team was able to focus on a structured scope and manage cost effectively. Terillium helped RJA:

  • Improve customer service by implementing portal and customer self-service
  • Reduce financial month end closing process by more than 50%
  • Increase cash flow by reducing data entry errors, decreasing time from costing to billing
placeholder
placeholder
placeholder
We have been extremely impressed with the power of JD Edwards. It has given us a new level of information and analysis tools to manage our business. The Terillium consultants knew their product. They listened, made suggestions, and provided alternatives. We would recommend JD Edwards and the consultants at Terillium to any business evaluating ERP software.
Cheryl
Business Manager at Roy Jorgensen Associates
Updated TechnologyRJA's JD Edwards system replaces an older, unsupported one that was disjointed and resulted in inconsistencies and redundancies
Fast FinancialsFollowing the JD Edwards implementation, RJA's financial month-end closing process was reduced by more than 50 percent
Improved ServiceRJA is exceeding customer service expectations with the integrated JD Edwards ERP system
IndustryProfessional Services
ProductsJD Edwards EnterpriseOne: Financials, Job Cost, Contract & Service Billing, Procurement, CRM Service Management, Payroll and Human Resource Management, Inventory, Work Order Management, Maintenance, User Productivity Kit (UPK), Customer Self-Service, Capital Asset Management

Download: ERP Success Factors E-Book

ERP Success Factors

Learn how to prepare for a successful ERP implementation with Terillium's e-book, developed from experience gained in hundreds of projects