A world leader in maintenance management, Roy Jorgensen Associates has provided a diverse range of facility and highway infrastructure, consulting, maintenance and management services for more than 45 years. RJA chose Terillium to help solve the company’s business system challenges in order to improve customer service for RJA clients. RJA’s computer systems were older, unsupported systems that were not integrated. RJA had also created multiple ancillary data sources in spreadsheets and MS Access databases to track customer information. This resulted in numerous data inconsistencies across the organization, redundant data entry for financial reporting, costing and billing information.
Terillium was tasked with implementing enterprise resource planning (ERP) processes that would improve RJA’s ability to meet or exceed customer expectations and better utilize resources, materials, equipment and labor in meeting those expectations.
By establishing a strong commitment from RJA’s executive management and creating a phased implementation approach, the Terillium team was able to focus on a structured scope and manage cost effectively. Terillium helped RJA:
- Improve customer service by implementing portal and customer self-service
- Reduce financial month end closing process by more than 50%
- Increase cash flow by reducing data entry errors, decreasing time from costing to billing