The Client
9Round, a global fitness franchise company with 670 locations in 42 states and 13 countries, outgrew QuickBooks and needed enterprise software that would allow them to keep up with growth. 9Round wanted to improve the inventory process to supply new customers with equipment to operate. NetSuite needed to:
- Improve inventory forecasting to satisfy demand
- Enhance customer experience and communication
- Streamline warehouse operations
- Upgrade the company financial system to support global company growth
The Challenge
Terillium led the NetSuite implementation project as an Oracle Platinum Partner and NetSuite Solution Provider. 9Round chose Terillium based on the company’s experience with Oracle ERP as well as the team’s industry knowledge. The team:
- Implemented digital business processes to improve user experience
- Implemented supply and demand forecasting to improve inventory fulfillment
- Enabled global financial management with NetSuite Advanced Financials and One World
- Provided better support for existing franchisees and future franchise owners
- Created an innovative solution for customer journey management
Our Solution
9Round selected NetSuite for its unified business management system. Terillium delivered:
- Better inventory accuracy and demand planning
- Improved customer on-boarding process
- Better communications for new and existing customers
- Overall improved customer experience
- Enhanced financials management and business intelligence with executive dashboards
- Streamlined operations with automated warehouse management
Investing in business solutions and systems that streamline our operations has been a top priority in positioning this business for continued growth to 1,000 gyms and beyond.
CEO at 9Round
This project was a huge undertaking for our company, and Terillium was with us every step of the way. Now, with the NetSuite platform, we will be able to better monitor business KPIs, supply chain, membership growth, individual franchisee performance and overall company performance.
CFO at 9Round
Better Inventory Management9Round was missing out on sales due to poor inventory planning ability. NetSuite provides better visibility into data such as sales and inventory, allowing 9Round to make better informed forecasting decisions
Improved ExperienceFranchise owners frequently purchase equipment and merchandise from 9Round. NetSuite enabled better communication and overall experience as well as enabling franchisees to open their businesses quicker
Streamlined Overall ProcessesNetSuite automated 9Round's warehouse management, reducing manual tasks. 9Round's new system also improved inventory accuracy and demand planning.
IndustryDistribution, Fitness
ProductsNetSuite Cloud ERP: Advanced Financials, Advanced Inventory, Advanced Procurement, Customer Relationship Management Plus, Demand Planning, Fixed Asset Management, Order Management, One World, Procurement, Project Management, Warehouse Management System