I love how they are willing to share their knowledge freely as “part of the package.” In billing, they are always fair, flexible, and reasonable. They are more responsive than other consultants we have tried in the past. They work hard to ensure we are happy with the solution, or (sometimes) that we understand the system constraints as thoroughly as possible. For at least 5 years now, Terillium has helped us resolve some thorny issues in our NetSuite ERP system. They are always patient in teaching anything we’d like to learn, and I have personally learned so much from their expert team. The big benefit is that we are happy with our ERP system, due in large part to their tireless assistance to understand it more fully.”
– Travis S. | Down Decor
NetSuite Support Services
NetSuite Managed Services from Certified Consultants
Terillium SuiteAssist Managed Services for NetSuite
Our NetSuite Managed Services provide the responsive, relationship-driven support your business needs to get the most from your ERP investment. Every client works with senior NetSuite consultants who bring years of implementation and optimization experience, not entry-level support staff. You’ll have a dedicated account manager who understands your business, processes, and goals, so you won’t have to explain your environment every time you need assistance. With a one-hour response time for support requests, rollover hours, and flexible service plans, we deliver next-level support focused on long-term success.
Flexible, Reliable NetSuite Support Services
- Rollover hours
- Guaranteed response time of one business hour
- Flexible contracts
- Project based support available
- Discounts available for more hours
Dedicated Success Manager
Ensuring Ongoing NetSuite Success
During your kick-off meeting, you’ll meet your dedicated account manager who will run through the process of submitting a ticket or request, set up access to your NetSuite system, provide an overview of monthly reporting and more.
When you submit a request, you’ll receive a ticket number and be connected with a NetSuite support consultant. Our certified NetSuite consulting team can fix any technical or functional issue with NetSuite. They will work with you until the issue is resolved.
Each month, you’ll receive a report on the status of your ticket and the number of hours you used. We will also provide quarterly support service reviews and will modify your plan to best fit your organization’s NetSuite support needs.
Taking NetSuite to the Next Level with SuiteAssist
Comprehensive NetSuite Support Services
Work with our certified, specialized consulting team on your priority NetSuite projects. We help SuiteAssist clients with the following tasks and more. See more examples of common support requests below.
- Post go-live support
- System optimizations
- Upgrade testing and support
- Training
- Technical support
- Implementing new NetSuite Modules
- Plus more – learn more below
We were looking for a partner to help us evaluate our current setup of NetSuite. Through their SuiteAssist managed services program, Terillium has helped us increase the value we get out of NetSuite and streamline some of our internal processes.”
– Michael Walsh | CFO at Phyton
Common NetSuite Support Requests
Areas Where Our NetSuite Managed Services Team Can Support You
We can help you with technical processes such as workflows and scripts and functional areas like additional training, more functionality, resolving issues, providing best practices for using NetSuite and more.
Specific items range from creating reports to setting up bank reconciliations, ACH payments, and assistance with fixed assets and revenue recognition. We can work with you on anything regarding your NetSuite solution. We have helped our clients with the projects and tasks listed below, and more.
The examples below are not a comprehensive list – contact us to learn more.
Functional NetSuite Consulting
- Fixed Assets troubleshooting and configuration
- Improving accounts payable process (bank reconciliations, ACH payments)
- Financial transaction configuration
- CRM implementation
- Revenue recognition configuration
- Inventory transactions
- Supply chain planning process design
- Purchasing process design
- Manufacturing process design
- Organizational and subsidiary hierarchy design
- Financial reporting dimension design
- Sales order approval process
- Sales commissions
NetSuite Training
- How to write reports
- Bank reconciliation
- New employee business processes
- Navigation
NetSuite Reporting
- Financial report writing
- Operational report writing
- Dashboard creation
- Saved search building and scheduling
- PDF form design and updates
NetSuite Technical Support
- Script creation
- Workflow design and troubleshooting
- Data importing and exporting
- EDI integration
NetSuite Administration
- Deactivate users
- Set up new users
- Administer user security profiles
NetSuite Third-Party Software
- Celigo
- Avalara
- RF-SMART
- Pacejet
- ShipHawk
- Shopify
NetSuite Support Services | Frequently Asked Questions
Working with a NetSuite support partner gives you access to a team of certified consultants who understand both the NetSuite platform and your business processes. Unlike standard technical support, a support partner can provide strategic guidance, system optimization, workflow improvements, customizations, reporting, integrations, and user training. As your business grows, your NetSuite environment should evolve with it. NetSuite experts work as an extension of your team, helping you maximize your investment through proactive support and continuous improvement.
NetSuite managed services provide ongoing support to keep your ERP system running efficiently long after implementation. Services typically include user support, issue resolution, system administration, workflow optimization, dashboard and reporting enhancement, integration support, release readiness, and recommendations for improving business processes. Terillium tailors its managed services to each organization’s needs, providing flexible support that helps businesses optimize NetSuite while adapting to changing operational requirements.
Yes. Many organizations rely on a NetSuite partner for ongoing support after their implementation is complete. In addition to resolving day-to-day issues, a NetSuite partner can help optimize your system, implement new functionality, improve reporting, support integrations, train users, and ensure you’re taking advantage of the latest NetSuite features.
Terillium AI Connect for NetSuite
Harnessing the Full Power of AI with NetSuite
Terillium AI Connect for NetSuite is another area where our team is helping NetSuite users succeed, by connecting today’s leading AI platforms to your NetSuite environment. We help you choose the right AI platform, integrate it using NetSuite’s AI Connector tool, build prompts that deliver real business outcomes, and train your teams to confidently adopt AI.
The Value of an Ongoing NetSuite Support Partner
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Your NetSuite Support Guide
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Top 10 Most Requested Custom Reports for NetSuite
Priorities always on top of mind for major companies: Process improvements and optimization. Successful companies are always on the lookout…
We use Terillium’s SuiteAssist program and have been pleased with their team’s customer service and NetSuite knowledge. I would recommend Terillium to anyone needing assistance with NetSuite, our expectations have been met and exceeded.”
– Robin White | Wagonhound Land and Livestock
NetSuite Support You Can Count On
Terillium is an official NetSuite support partner and an award-winning NetSuite consulting firm – helping businesses with implementations, on-going support, rescue services, and special projects. Our certified NetSuite consultants partner with you to deliver results that matter for your business.
After 30 years in business, our team’s ERP expertise is unparalleled. More about our team at Terillium:
ERP Projects
Full-time Consultants
Years in Business
Oracle Awards
Your NetSuite Support Team
Have questions? Get in touch with our team today.
NetSuite Support for the World’s #1 Cloud ERP
Get in touch with our NetSuite Managed Services team today.