NetSuite Support

Your NetSuite Managed Services Partner

We offer NetSuite support through SuiteAssist – our NetSuite managed services program. Learn more about our NetSuite support team and how we can help you make the most of NetSuite.

NetSuite Alliance Partner

NetSuite Support You Can Count On

Certified NetSuite Consultants Who Deliver Results that Matter for Your Business

Terillium is an official NetSuite partner helping businesses with implementations, support services, and special projects. After nearly 30 years in business, our team’s ERP expertise is unparalleled. Our certified NetSuite consultants partner with you to deliver results that matter for your business.

About Us:

  • 800+ businesses have trusted Terillium with their ERP projects
  • 250 full-time consultants across the United States
  • 100% recommended by clients surveyed
  • 19 Oracle Excellence Awards
  • 16 years of ERP experience – average for our consultants

NetSuite Support That Works For You

SuiteAssist Managed Services for NetSuite

Terillium’s NetSuite support team works how you work. Clients can choose between purchasing ongoing monthly service or a project-based fixed package. Our flexible NetSuite support options allow you to customize what you need, while we routinely reassess your plan in order to optimize your investment.

flexible, reliable support

  • Rollover hours
  • Guaranteed response time of one business hour
  • Flexible contracts
  • Project-based support available
  • Discounts available for more hours

Get in touch with our team

Need help with NetSuite? Get in touch with our team today.

dedicated customer success manager, easy access

During your kick-off meeting, you’ll meet your dedicated account manager who will run through the process of submitting a ticket or request, set up access to your NetSuite system, provide an overview of monthly reporting and more.

When you submit a request, you’ll receive a ticket number and be connected with a NetSuite support consultant. Our certified NetSuite consulting team can fix any technical or functional issue with NetSuite. They will work with you until the issue is resolved.

Each month, you’ll receive a report on the statuses of your ticket and the number of hours you used. We will also provide quarterly support service reviews and will modify your plan to best fit your organization’s NetSuite support needs.

Our NetSuite support team leaders

Steve May, Vice President | NetSuite Practice

John Adams, NetSuite Support Lead

John Adams, NetSuite Support Lead

Robert Chambliss, NetSuite Technical Lead

Luke Diggs, NetSuite Manufacturing Lead

Steve Mowchan, NetSuite Supply Chain Lead

Stuart Seltman, NetSuite Finance Lead

A few of our SuiteAssist clients

Amports NetSuite
DPI NetSuite
Terra Star

Take NetSuite to the Next Level with a Free Support Trial

Terillium SuiteAssist

We offer new clients their first support ticket for free to try out working with our certified, specialized consulting team.

We help SuiteAssist clients with:

  • Post go-live support
  • System optimizations
  • Upgrade testing and support
  • Training
  • Technical support – reporting, scripts, automation, workflows
  • New module implementations
  • Third-party integrations (such as Celigo, Salesforce, Shopify, Avalara Tax, RF-SMART, Pacejet, ShipHawk)
  • Implementing new NetSuite modules
  • Improving accounts payable process (bank reconciliations, ACH payments)
  • Fixed Assets
  • Revenue Recognition
  • And more

Our support services are tailored to meet your needs:

  • Short-term contracts
  • Rollover hours
  • A dedicated client success manager
  • Flexible terms based on your needs

More About SuiteAssist Support - NetSuite Managed Services

We can help you with technical processes such as workflows and scripts and functional areas like additional training, more functionality, resolving issues, providing best practices for using NetSuite and more.

Specific items range from creating reports to setting up bank reconciliations, ACH payments, assistance with fixed assets and revenue recognition. However, we can work with you on anything regarding your NetSuite solution. We have helped our clients with:

  • How to write reports
  • Bank reconciliation
  • New employee business processes
  • Navigation
  • Financial report writing
  • Operational report writing
  • Dashboard creation
  • Saved search building and scheduling
  • PDF form design and updates
  • Fixed Assets troubleshooting and configuration
  • Financial transaction configuration
  • CRM implementation
  • Revenue recognition configuration
  • Inventory transactions
  • Supply chain planning process design
  • Purchasing process design
  • Manufacturing process design
  • Organizational and subsidiary hierarchy design
  • Financial reporting dimension design
  • Sales order approval process
  • Sales commissions
  • Celigo integration troubleshooting and development
  • Script creation
  • Workflow design and troubleshooting
  • Data importing and exporting
  • EDI integration
  • Deactivate users
  • Set up new users
  • Administer user security profiles

Our team of NetSuite consultants has extensive experience working with third-party software within NetSuite. We are a certified partner of Celigo and can help resolve issues with third-party solutions, including:

  • Avalara
  • Pacejet
  • ShipHawk
  • Shopify

NetSuite Expertise at Your Fingertips

Give us a try – your first support ticket is free. Or, request more information on our NetSuite support services today.