GET STARTED WITH TERILLIUM’S ORACLE FUSION SUPPORT

Managed services are essential for ensuring the security, efficiency, and optimal performance of your Oracle Fusion Cloud ERP system. By leveraging the expertise and support of managed service providers for Oracle Fusion support, businesses can maximize their ERP investment, mitigate risks, and focus on strategic initiatives that drive growth and success.

Top benefits include:

• Cost Savings: An in-house team for maintaining your Oracle Fusion Cloud ERP can be costly. Managed services providers offer a cost-effective alternative, allowing businesses to leverage expert resources without the overhead costs associated with hiring, training, and retaining full-time staff.
• Specialized Expertise: Oracle Fusion Cloud is a comprehensive and complex system. Managed services provide access to experienced professionals with specialized expertise in Oracle applications. This team of Oracle-certified experts understands the intricacies of the platform, ensuring that it is implemented, configured, and maintained correctly.
• Scalability: Managed service providers for Oracle Fusion support offer scalable solutions that can grow with your business. Whether you need to scale up during peak times or scale down during slower periods, managed services provide the flexibility to adjust resources according to your business needs.
• Focus on Core Business: Outsourcing the management of your ERP system allows your internal team to focus on core business activities and strategic initiatives rather than day-to-day IT. This focus can lead to increased productivity and business growth.
• Proactive Support: Utilizing managed services gives you continuous monitoring and proactive maintenance of your ERP system. This approach helps in identifying and resolving issues before they impact your operations, minimizing downtime and ensuring the system operates smoothly.
• 24/7 Support: Managed services deliver round-the-clock support, ensuring that any issues or concerns are addressed promptly. This continuous support is critical for maintaining the reliability and availability of your ERP system.
• Strategic Guidance: Managed services offer strategic advice and guidance, helping you align your ERP system with your business goals. They provide insights and recommendations to help you leverage the full potential of Oracle Fusion Cloud ERP, driving business growth and efficiency.

1. Oracle Cloud Infrastructure (OCI) Support

OCI Support includes managing and optimizing Oracle’s cloud infrastructure services. This involves:

• Resource Management: Provisioning, configuring, and scaling cloud resources like virtual machines, storage, and networking.
• Cost Optimization: Monitoring and optimizing the cost of cloud resources to ensure efficient use of budget.
• Security Management: Implementing security best practices to protect cloud infrastructure and data.
• Compliance: Ensuring that the infrastructure complies with industry regulations and standards.

2. Database Support

Database Support ensures the smooth operation and optimization of the databases within Oracle Fusion Cloud. Key aspects include:

• Database Administration: Managing database configurations, installations, and upgrades.
• Performance Tuning: Optimizing database performance to ensure fast and efficient data retrieval and storage.
• Backup and Recovery: Implementing robust backup and recovery strategies to protect data integrity.
• Security: Ensuring database security through regular audits, access controls, and encryption.

3. Application/Functional Support

Application/Functional Support focuses on the functional aspects of Oracle Fusion Cloud applications, ensuring they meet business requirements. This involves:

• Configuration and Customization: Tailoring applications to align with specific business processes and requirements.
• User Support: Providing end-user support and training to ensure effective use of applications.
• Issue Resolution: Troubleshooting and resolving application issues to minimize disruption.
• Functional Enhancements: Implementing new features and functionalities to improve business processes.

4. Technical Support

Technical Support of Oracle Fusion Cloud includes:

• System Integration: Ensuring seamless integration of Oracle Fusion Cloud with other systems and applications.
• Patch Management: Applying updates and patches to keep the system current and secure.
• System Monitoring: Continuously monitoring system performance and health to detect and resolve issues proactively.
• Security Management: Implementing technical security measures such as firewalls, intrusion detection systems, and data encryption.

5. Strategic Consulting

Strategic Consulting Services help organizations maximize the value of their Oracle Fusion Cloud investment. This involves:

• Strategic Planning: Developing long-term strategies for using Oracle Fusion Cloud to achieve business goals.
• Performance Reviews: Conducting regular reviews to assess system performance and identify areas for improvement.
• Change Management: Supporting organizational change management to ensure smooth transitions and user adoption.

By leveraging these managed services, organizations can ensure their Oracle Fusion Cloud environment is optimized, secure, and aligned with their business objectives.

While Oracle’s support provides essential services, partnering with an external expert can offer additional advantages that can significantly enhance your Oracle Fusion Applications experience.

Top reasons to consider working with a partner:

1. 1. Personalized and Tailored Support Services
   2. Proactive and Preventative Maintenance
   3. Dedicated Account Management
   4. Comprehensive Services
   5. Faster Response and Resolution Times
   6. Cost Efficiency
   7. Deep Industry Knowledge
   8. Strategic Guidance
   9. Enhanced Training
   10. Flexibility and Scalability

By choosing an experienced Oracle Fusion Support partner, you can maximize the value of your Oracle investment and ensure your ERP system aligns with your unique business goals and needs.

The cost of managed services and support for Oracle Fusion Applications can vary widely depending on several factors, including the level of support required, the complexity of your environment, and the specific services you choose. Here are some key considerations:

Level of Support

Managed services for Oracle Fusion Applications can be available at different levels to suit varying needs. A more ‘basic’ support option typically includes standard maintenance, monitoring, and issue resolution, ensuring your system runs smoothly. An advanced support service offers more comprehensive coverage, including proactive monitoring, performance tuning, and dedicated account management for a more tailored approach. For the highest level of service, more premium support options provide 24/7 assistance, priority handling of service requests, and access to senior support engineers, ensuring immediate and expert resolution of any issues.

Scope of Services

A full range of managed services covers all aspects of managing your Oracle Fusion Applications, including infrastructure management, application support, security, and compliance.

If you only need support for specific areas, such as database management or security, costs tend to be lower.

Customization and Integration

• Customization: Customizing Oracle Fusion Applications to meet specific business needs can add to the cost. Customization services are typically billed on a project basis and are dependent on the extent of the customization.
• Integration: Integrating Oracle Fusion Applications with other systems can also impact costs. Integration services are also often billed on a project basis, with costs varying widely based on the complexity and number of integrations required.

Additional Services

• Training and Enablement: Training services costs can vary based on the duration and depth of the training provided. They may be included in your managed services contract or an additional cost, depending on your partner.
• Security and Compliance: Enhanced security services and compliance support can also add to monthly spend. Again, this may be included in your contract or an additional cost, depending on the partner you choose.

Terillium’s Fusion Cloud Managed Services are supported by a dedicated team of full-time, U.S.-based certified consultants who are committed to providing unparalleled support to our valued customers. With over a decade of extensive Oracle Fusion Cloud experience, our experts excel at tackling complex challenges and optimizing your Oracle Cloud environment. Our impressive 97% customer satisfaction rating reflects our unwavering dedication to customer success.

Our consultants bring a wealth of expertise, enabling you to fully leverage your Oracle Fusion Cloud software. Whether you need experienced developers or application analysts, we can address your specific business requirements with precision and efficiency.

Our team acts as an extension of Oracle support, collaborating closely with Oracle’s support team to manage changes introduced by Oracle maintenance. If upgrade support is required, we can plan and execute comprehensive regression testing for your Fusion Cloud applications following any Oracle upgrade.

Terillium provides continuous support tailored to your needs, including:

• 24/7 Technical Support: Round-the-clock access to our support team for any issues or questions.
• Regular Health Checks: Periodic system health checks to ensure optimal performance.
• Quarterly Reviews: Reviewing system performance and making recommendations for improvements.
• User Training: Ongoing training sessions to keep your team up-to-date with the latest features and best practices.

Terillium’s Oracle Fusion Support Managed Services are designed to help organizations maximize their investment in Oracle Fusion Cloud applications. We offer comprehensive support, including system monitoring, performance optimization, and regular maintenance. Our team of certified experts ensures your cloud environment operates smoothly, allowing you to focus on your core business activities.

Our Oracle Fusion support managed services include:

• System Monitoring and Alerts: Continuous monitoring of your Oracle Fusion Cloud environment to identify and resolve issues proactively.
• Performance Optimization: Regular assessments and tuning to ensure optimal performance.
• Security Management: Implementing and managing security protocols to protect your data.
• Patch Management: Applying patches and updates to keep your system current and secure.
• User Support: Providing ongoing support for your team, including training and troubleshooting.
• Backup and Recovery: Ensuring your data is backed up and can be quickly recovered in case of an incident.

Security is a top priority at Terillium. We implement robust security measures, including:

• Regular Security Audits: Conducting thorough audits to identify and address vulnerabilities.
• Data Encryption: Encrypting data both at rest and in transit to protect against unauthorized access.
• Access Controls: Implementing strict access controls to ensure only authorized personnel can access sensitive information.
• Compliance Support: Helping your organization comply with relevant regulations and industry standards.

Yes, Terillium can tailor Oracle Fusion Cloud applications to fit your unique business requirements. Our team works closely with you to understand your needs and develop custom solutions that enhance functionality and improve efficiency.

Terillium serves a wide range of industries, including manufacturing, distribution, retail, healthcare, and professional services. Our expertise allows us to tailor our managed services to meet the unique challenges and requirements of different sectors.

Terillium stands out due to our deep expertise in Oracle solutions, proven track record, and commitment to customer success. Our personalized approach, combined with our comprehensive service offerings, ensures that we deliver value and drive business outcomes for our clients.

Terillium’s managed services team is more than just a safety net for Eco-Energy, but a trusted advisor across our Oracle Fusion application stack.

Brian Killen

Business Technology Director, Eco-Energy

Getting started is simple. Contact us to schedule a consultation where we will discuss your needs and develop a customized managed services plan. Our team will guide you through the onboarding process, ensuring a smooth transition to our managed services.

For more information or to schedule a consultation check out our full Oracle Fusion support offerings.

Feel free to contact us if you have any further questions or need additional details about our Oracle Fusion Support offerings.