Terillium’s Privacy Policy

Effective date: November 1, 2025

Your privacy is important to us. Accordingly, TERILLIUM, an Ohio limited liability company, and its affiliates and subsidiaries (collectively “Terillium”, “us”, “we”, or “our”) have developed a privacy policy that covers our use, collection, transfer and storage of your information. It also explains your rights in relation to your Personal Information (defined below) and how to contact us or supervisory authorities in the event you have a complaint or request. Please take a moment to familiarize yourself with our privacy practices.

We collect, use, and are responsible for certain personal information about you. When we offer goods and services to individuals in the European Economic Area (EEA), we are subject to the EU General Data Protection Regulation, which applies across the entire European Union. For California consumers, we are subject to the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). We are responsible as a “controller” of that personal information for the purposes of the GDPR. We are responsible for your personal information as a “business” under the CCPA/CPRA.

Information We Collect
We may collect information from you in a variety of ways, including, but not limited to your use of (i) our social media posts and ads; (ii) contacting us; (iii) contact information collected in our marketing database; (iv) participating in an online survey; (v) data analytics providers; (vi) your continuing relationship with us; (vii) voluntarily providing information to us through other means such as contact box or otherwise; or (viii) your internet protocol (IP) address.

Personal Information we collect may include your: (i) name, (ii) mailing address; (iii) phone number; (iv) email address; (v) contact preferences; (vi) notes you share with us; (vii) the company you work for or are affiliated with; and (viii) any other information you share with us.

We will not collect sensitive personal information, such as a consumer’s social security number, driver’s license and passport numbers, account numbers and credentials, and other information included under the definition of sensitive personal information provided in the CCPA.

We may also use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features, to improve and customize our website. You can enable or disable location services when you use our website at any time by way of your device settings.

Our website, online services, and advertisements may use “cookies” and other technologies. These technologies are generally used to provide analytics regarding what other sites you have visited, products you have looked at, how you were directed to our site, how long you have visited each site or page and to possibly respond with banner ads. Other tracking technologies, including beacons, tags and scripts, are also used to collect and track information and to improve and analyze our website.

Cookies are small packets of data that a website stores on your computer’s hard drive so that your computer will “remember” information about your visit. There are various types of cookies, including, but not limited to:

Communication Cookies

These cookies help your device connect to our website and make sure everything runs smoothly, including helping us find and fix any technical issues.

Essential Cookies

These cookies are needed for the site to work properly. They make sure pages display the right way, help you sign in securely, process transactions, and keep items in your shopping cart or other selections as you browse.

Other Cookies

These cookies help us understand how people use our site—like which pages are most popular or how well our ads and searches work. They also remember your preferences, so we can make your experience more personal and convenient.

You may choose to disable cookies through your web browser settings. For example, in Google Chrome, you can select “Block third-party cookies” in the privacy and security settings. If you use a different browser, please refer to that browser’s help or settings section for instructions. Please note that if you disable cookies, some features or parts of our website may not function properly.

We may send click-through URLs that take you to content on our website. When you click one of these links, it may pass through another server first. This process helps us understand what topics people are interested in and how effectively we are communicating.

The Personal Information we collect is used for a variety of purposes including, but not limited to: keeping you posted about the latest product announcements and upcoming events using our e-mail (which shall be acknowledged and provide the opportunity to express your preferences or unsubscribe); creating, developing, operating, delivering, and improving our products, services, content and advertising; addressing product or service concerns and for loss prevention and anti-fraud purposes; for internal purposes such as auditing, data analysis, and research to improve Terillium’s products, services, and customer communications; to administer programs in which you enroll. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

Legal Basis for Processing Personal Information under the EU General Data Protection Regulation (GDPR)

If you are a resident of the EEA, under certain data protection laws, Terillium’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. Terillium may process your Personal Data for the following reasons:

  • To comply with our legal and regulatory obligations,
  • For the performance of our contract with you or to take steps at your request before entering into a contract,
  • For our legitimate interests or those of a third party, or
  • Where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

Your Data Protection Rights under the EU GDPR

If you are a resident of the EEA, you have certain data protection rights. Terillium aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of correction. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data for direct marketing.
  • The right of restriction. You have the right to request that we restrict the processing of your Personal Data.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Terillium relied on your consent to process your Personal Data.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in EEA.

California Consumers: Your Rights Under the CCPA/CPRA

If you are a California resident, you have the right under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), and certain other privacy and data protection laws, as applicable, to exercise free of charge. If you would like to exercise any of your rights under the CCPA/CPRA, please see “How to Exercise Your Rights” in Article XIV below.

Disclosure of Personal Information We Collect About You

You have the right to know, and request disclosure of:

  • The categories of Personal Information we have collected about you,
  • The categories of sources from which Personal Information is collected,
  • The categories of third parties to whom we disclose Personal Information, if any, and
  • The specific pieces of Personal Information we have collected about you.

Please note that we are not required to:

  • Retain any Personal Information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained,
  • Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information, or
  • Provide the Personal Information to you more than twice in a 12-month period.

Disclosure of Personal Information Sold, Shared, or Disclosed for a Business Purpose

In connection with any Personal Information we may sell, share, or disclose to a third party for a business purpose, you have the right to know:

  • The categories of personal information about you that we sold or shared and the categories of third parties to whom the personal information was sold or shared, and
  • The categories of personal information that we disclosed about you for a business purpose and the categories of persons to whom the personal information was disclosed for a business purpose

Right to Opt-Out of Selling or Sharing

You have the right to opt-out of the sale of your Personal Information or sharing of your Personal Information for the purpose of targeted behavioral advertising. If you exercise your right to opt-out of the sale or sharing of your Personal Information, we will refrain from selling or sharing your Personal Information, unless you subsequently provide express authorization for the sale or sharing of your Personal Information.

You can also find this information at our Do Not Sell or Share My Personal Information.

Right to Deletion

Subject to certain exceptions by law, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records, and
  • Direct third parties to whom the business has sold or shared your Personal Information to delete your personal information unless this proves impossible or involves disproportionate effort.

Please note that we may not delete your Personal Information if it is reasonably necessary to do any of the following:

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us.
  • Help ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for those purposes
  • Debug to identify and repair errors that impair existing intended functionality
  • Exercise free speech, ensure the right of another consumer to exercise their right of free speech, or exercise another right provided for by law
  • Comply with the California Electronic Communications Privacy Act
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent
  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us
  • Comply with an existing legal obligation
  • Otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information

Right of Correction

If we maintain inaccurate Personal Information about you, you have the right to request us to correct that inaccurate Personal Information. Upon receipt of a verifiable request from you, we will use commercially reasonable efforts to correct the inaccurate Personal Information.

Protection Against Retaliation

You have the right not to be retaliated against by us because you exercised any of your rights under the CCPA/CPRA. This means we cannot, among other things:

  • Deny goods or services to you,
  • Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties,
  • Provide a different level or quality of goods or services to you, orSuggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

Categories of Personal Information We Disclosed for a Business Purpose

In the preceding 12 months, we have disclosed, for a business purpose to Service Providers that we use to help deliver our products and services to you and other third parties we use to help us run our business, the following categories of personal information:

  • Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name);
  • Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, their name, signature, address, telephone number, or employment;
  • Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies);
  • Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an Internet Website, application, or advertisement);
  • Geolocation data;
  • Professional or employment-related information; and
  • Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Categories of Information Sold to or Shared with Third Parties

In the preceding 12 months, we have sold or shared the following categories of personal information with marketing partners for targeted advertising:

  • Identifiers  (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name);
  • Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, their name, signature, address, telephone number, or employment;
  • Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies);
  • Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an Internet Website, application, or advertisement);
  • Geolocation data;
  • Professional or employment-related information; and
  • Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Transfer of Data

Your information, including Personal Information, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside and choose to provide information to us, please note that we transfer the data, including Personal Information, to and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Terillium will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, Terillium may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Terillium may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation,
  • To protect and defend the rights or property of Terillium,
  • To prevent or investigate possible wrongdoing in connection with the website
  • To protect the personal safety of users of the website or the public, and/or
  • To protect against legal liability.

Retention of Data

We take the security of your information very seriously. To that end, we attempt to limit the collection and sharing of information we collect about you and limit our collection as set forth in this privacy notice. Although we cannot guarantee the absolute security of your information, we attempt to prevent any unauthorized access or breach of our systems by following industry standard practices.

Terillium will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. Terillium will also retain data related to your usage of the website for internal analysis purposes. This type of data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our website, or we are legally obligated to retain this data for longer periods.

When you use any of the social media platforms that may be linked to from this site, the information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the information you choose to share or submit in these instances, and we have no ability or obligation to protect it in any way.

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers & Third Parties

We may employ third party companies and individuals (“Service Providers”) to facilitate our website, provide services on our behalf, perform website-related services or assist us in analyzing how our website is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We only allow our services providers to handle your Personal Information if we are satisfied that they have taken appropriate measures to protect your personal information.

We may also need to share some of the Personal Information collected with other parties, such as potential buyers of our business. We will typically anonymize information, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

We may also disclose information we collect in order to comply with law, legal process, litigation and/or demands from public or governmental authorities (including law enforcement). In addition, we may disclose such information in order to protect the safety of our guests or to enforce our terms and conditions.

Analytics

We may use third parties to monitor and analyze the use of our website.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Remarketing

Terillium uses remarketing services to advertise to you on third party websites after you visit our website. We, and our third-party vendors, use cookies to inform, optimize and serve ads based on your past visits to our website.

Google Ads (AdWords) remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: https://adssettings.google.com/

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Links to Other Sites

Our website may contain links to other websites that are not associated with Terillium. Information collected about you on any other website is covered by the privacy notice on that website, and not this privacy notice. We encourage you to review the privacy notice on that website before using or entering any personal information on that website, and to fully consider the risks associated with using or entering your personal information on that website. We are not responsible for the content, use, or the privacy policies or practices of those websites not affiliated with us.

We may make website features available that are operated by third party social networking services. If you use such features, we may receive information that those services have collected about you. We urge you to review and understand the information provided to us by these third-party social networking services. We may use and disclose information we collect from these third-party social networking services consistent with other information we collect about you under this Policy.

We may also combine information collected from third parties with information we collect from you and other information collected from cookies, web beacons and other technologies, and use the aggregated information in connection with various purposes described herein.

Children’s Privacy

We understand the importance of taking extra precautions to protect the privacy and safety of children. Accordingly, we do not knowingly collect, use, or disclose personal information from children under the age of eighteen. If we become aware that we have collected information on a child under the age of eighteen, we will delete that information from our records. If you are a parent or guardian and believe we may have collected information about your child, please contact us right away using the details in the “Contact Us” section of this Policy.

How to Exercise Your Rights

Under the CCPA/CPRA, if you would like to exercise any of your rights as described in this Privacy Policy, you can do so by reaching out to us via the contact information provided below.

Please note that you may only make a CCPA/CPRA-related data access or data portability disclosure request twice within a 12-month period.

If you choose to contact us directly, you will need to provide us with:

  • Enough information to identify you (e.g., your full name, address and customer or matter reference number),
  • Proof of your identity and address (e.g., a copy of your driving license or passport and a recent utility or credit card bill), and
  • A description of what right you want to exercise and the information to which your request relates.

We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information, or is someone authorized to act on such person’s behalf.

Any Personal Data we collect from you to verify your identity in connection with you request will be used solely for the purposes of verification.

Changes to This Privacy Policy

This privacy notice may be updated from time to time and without prior notice to you. We will notify you of any changes by posting the new Privacy Policy on this page. We will indicate at the top of the privacy notice the date at which it was most recently updated. If at any point we decide to use information we collect from you in a manner different than stated at the time it was collected, we will notify you by way of an email and by updating this notice. You will have a choice as to whether or not we continue using your information in this new manner. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, or if you are a California resident that would like to exercise your rights under the CCPA/CPRA, please contact us: