We were looking for a partner to help us evaluate our current setup of NetSuite. Through their SuiteAssist managed services program, Terillium has helped us increase the value we get out of NetSuite and streamline some of our internal processes.”
– Michael Walsh | CFO at Phyton
Your Partner for NetSuite Managed Services
NetSuite Support from Certified Consultants Who Deliver Results that Matter for Your Business
Terillium is an official NetSuite partner and an award-winning NetSuite consulting firm – helping businesses with implementations, on-going support, rescue services, and special projects. Our certified NetSuite consultants partner with you to deliver results that matter for your business.
After 30 years in business, our team’s ERP expertise is unparalleled. More about our team at Terillium:
ERP Projects
Full-time Consultants
Years in Business
Oracle Awards
NetSuite Managed Services
Terillium SuiteAssist Managed Services for NetSuite
Terillium’s NetSuite support team works how you work. Clients can choose between purchasing ongoing monthly service or a project-based fixed package. Our flexible NetSuite support options allow you to customize what you need, while we routinely reassess your plan in order to optimize your investment.
Flexible, Reliable NetSuite Support
- Rollover hours
- Guaranteed response time of one business hour
- Flexible contracts
- Project based support available
- Discounts available for more hours
Dedicated Success Manager
During your kick-off meeting, you’ll meet your dedicated account manager who will run through the process of submitting a ticket or request, set up access to your NetSuite system, provide an overview of monthly reporting and more.
When you submit a request, you’ll receive a ticket number and be connected with a NetSuite support consultant. Our certified NetSuite consulting team can fix any technical or functional issue with NetSuite. They will work with you until the issue is resolved.
Each month, you’ll receive a report on the status of your ticket and the number of hours you used. We will also provide quarterly support service reviews and will modify your plan to best fit your organization’s NetSuite support needs.
Take NetSuite to the Next Level with SuiteAssist
NetSuite Managed Services
Work with our certified, specialized consulting team on your priority NetSuite projects. We help SuiteAssist clients with the following tasks and more. See more details below.
- Post go-live support
- System optimizations
- Upgrade testing and support
- Training
- Technical support
- Implementing new NetSuite Modules
- Plus more – learn more below
NetSuite Managed Services
Common Support Requests
We can help you with technical processes such as workflows and scripts and functional areas like additional training, more functionality, resolving issues, providing best practices for using NetSuite and more.
Specific items range from creating reports to setting up bank reconciliations, ACH payments, and assistance with fixed assets and revenue recognition. We can work with you on anything regarding your NetSuite solution. We have helped our clients with the projects and tasks listed below, and more.
The examples below are not a comprehensive list – contact us to learn more.
Functional Consulting
- Fixed Assets troubleshooting and configuration
- Improving accounts payable process (bank reconciliations, ACH payments)
- Financial transaction configuration
- CRM implementation
- Revenue recognition configuration
- Inventory transactions
- Supply chain planning process design
- Purchasing process design
- Manufacturing process design
- Organizational and subsidiary hierarchy design
- Financial reporting dimension design
- Sales order approval process
- Sales commissions
Training
- How to write reports
- Bank reconciliation
- New employee business processes
- Navigation
Reporting
- Financial report writing
- Operational report writing
- Dashboard creation
- Saved search building and scheduling
- PDF form design and updates
Technical Support
- Script creation
- Workflow design and troubleshooting
- Data importing and exporting
- EDI integration
Administration
- Deactivate users
- Set up new users
- Administer user security profiles
Third-Party Software
- Celigo
- Avalara
- RF-SMART
- Pacejet
- ShipHawk
- Shopify
A FEW OF OUR CLIENTS
Our NetSuite Team Leaders
Have questions? Get in touch with our team today.
NetSuite Managed Services – Support for the World’s #1 Cloud ERP
Get in touch with our NetSuite support team today.