The Client
Kona Ice is a leading mobile food franchise in the United States, with over 1,500 mobile units operating across 49 states.
The company’s rapid growth and commitment to innovation have established Kona Ice as a recognized leader in the mobile food franchise market. Scaling operations to meet the needs of a growing customer base required a modern, integrated technology platform to streamline processes and drive efficiency.
Kona Ice needed:
- A unified platform to connect financials, manufacturing, and e-commerce
- Real-time cost tracking capabilities
- Support for intercompany transactions
The Challenge
Kona Ice’s rapid growth and expanding operations highlighted the limitations of their existing technology infrastructure.
The company relied on multiple disconnected systems, including QuickBooks and Fishbowl, which posed significant challenges including scalability limitations, manual processes, inconsistent reporting, customer service inefficiencies, and E-commerce integration gaps.
These challenges slowed down operations and created barriers to scalability and efficiency. To support their expanding business the company needed a modern, integrated ERP solution.
Our Solution
Terillium implemented NetSuite Manufacturing Cloud Service, tailored to meet the company’s specific operational needs.
The implementation of NetSuite delivered significant business benefits for Kona Ice including:
- Reduced month-end close times with integrated financials
- Automated intercompany transfers, saving significant time and effort
- Real-time inventory valuation across subsidiaries
- Improved customer service with efficient RMA processes
- Increased scalability with NetSuite’s single-source-of-truth platform